Sweet Granny's office hours

Chocolate Bakery Gift Shoppe

 

From The Bakery | Gift Baskets/Boxes | Gourmet Chocolates

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Policies

Sweet Granny’s Privacy Policy
Warm Weather & Substitutions
Shipping/Hand Delivery
Sweet Granny’s Business Policy

PRIVACY POLICY

Sweet Granny’s respects your right to privacy. We do not share any of our customer’s valuable information with third parties. All of your information is safe and will only be used by Sweet Granny’s to better serve you. Sweet Granny’s counts it as a blessing to have you as our customer. Thank you for choosing us.

WARM WEATHER & SUBSTITUTIONS

During the months from MARCH to OCTOBER we do not ship CHOCOLATE. Our products that normally contain chocolate will be substituted with items of equal or greater value. Also curing the summer hand-delivered products containing chocolate will be at the discretion of Sweet Granny’s. We will make every effort to accommodate your wishes, but sometimes Mother Nature just doesn’t cooperate. Occasionally some items may be out of stock or back ordered. In this rare occurrence we will substitute items of equal or greater value.

SHIPPING/HAND DELIVERY

We ship Nationwide & Worldwide. Sweet Granny’s retail store hours:

Monday –Friday: 9:30 A.M. until 5:00 P.M.
Saturday- 10:00A.M until 3:00 P.M.
CLOSED SUNDAYS

We are available by appointment only during off-hours. When you call after hours you will get our answering machine. Please leave a message, we check our message often and will return your call as soon as possible. You have Granny’s word on that.

Most products ordered before noon will be delivered by us, or shipped, that same day. Products ordered after noon will be delivered/shipped the next day. We hand deliver locally to Fernandina Beach, Amelia Island and Yulee for a $7.00 fee. If you have other hand delivery request please call us for special arrangements (904-277-1987).

BUSINESS POLICY

ORDERING INFORMATION

• Use our Web Site or simply call our phone number (904-277-1987)
• Please supply complete recipient address information and phone number.
• We will not call the gift recipient unless it is required to make the delivery.
• Shipments cannot be made to P.O. Boxes
• Please supply us with your own phone contact numbers in case we have a question concerning your order.
• Based on availability of certain items, we reserve the right to make substitutions of comparable or greater value.
• We include a message card with your personal message with all purchases.
• Re-delivery charges will apply to orders requiring reshipment due to incorrect information. (delivery services will not forward to another address)

BILLING INFORMATION

• We accept Cash, Visa, MasterCard & Checks (from established customers).
• Returned checks will incur a service charge of $25.00
• Florida State Sales Tax (7%) will be collected on all products delivered or shipped within Florida.

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